A client, with machinery dispersed globally, efficiently managed incidents via email or our application.
Local support teams promptly addressed these incidents, with automated SLA time allocation for each ticket. Daily, a comprehensive parts list was generated for stock inventory.
The global application provided valuable real-time insights and historical data, enabling statistical reports on part replacement frequency. Utilising this data, proactive measures like preventive maintenance were implemented, automatically generating future maintenance tickets.
Additionally, certain machines autonomously generated tickets based on errors or running hours, enhancing proactive issue resolution.
For multiple customers we have implemented a solution for projectmanagers to keep track of their daily to-do’s, issues, risks and change requests…
We developed a robust solution for a large international corporation boasting 3500+ employees, streamlining their HR processes.
Are you in the midst of software development or updates? Testing is undoubtedly a crucial aspect of your process…
